Shipping policy

  • Last Updated on September 21, 2022
  1. General Provisions
  2. Identification of the Vendor
  3. Information on Products and their Availability
  4. Price
  5. Execution of the Contract
  6. Method of Payment
  7. Transport and Delivery
  8. Shipping and Delivery Confirmation
  9. Wrapping or Packaging
  10. Returns
  11. Exchanges
  12. Lack of Conformity
  13. Guarantee of Authenticity and Intellectual Property Rights
  14. Applicable Law and Construction; Jurisdiction; Arbitration
  15. Warranty
  16. Limitation of Liability
  17. Contacts

IMPORTANT NOTICE PLEASE READ THE GENERAL CONDITIONS OF SALE SET FORTH BELOW VERY CAREFULLY. THE GENERAL CONDITIONS OF SALE FOR SAUSE PRODUCTS PURCHASED THROUGH THE WEBSITE (DEFINED BELOW) ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY CLIENT (DEFINED BELOW) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND SAUSE HEREBY GIVES EXPLICIT NOTICE OF OBJECTION TO THEM AND REJECTION OF SUCH TERMS. BY SUBMITTING ANY ORDER THROUGH THE WEBSITE, CLIENT AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS.

  1. General Provisions

    • These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of Sause products (hereinafter, “Products” or “Product”) carried out through the hosause.com website (hereinafter, “Website”).
    • Selling of Products -regulated under these General Conditions- is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual's relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. Client is prohibited from purchasing any Product from the Website for purposes of resale by you or any other person, and Sause expressly disclaims any warranty or claim for damages, consequential or otherwise, resulting from Client's intent or attempt to resell any Product purchased from the Website.
    • The language of any contract of sale through this Website shall be English.
    • Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Sause for the retention period required by applicable law.

  2. Identification of the Vendor

    • The vendor is House of Sause or Sause, a brand which is a part of AHA Enterprises, with a registered office at No. 45, Pulikuthi Main Road, 636006, Salem District, Tamil Nadu, India (“Sause”).

  3. Information on Products and their Availability

    • Information on Products (along with the relevant Product codes) and relevant prices are available on the Website. Sause reserves the right to make adjustments to the pricing and/or description or features of Products for reasons including, but not limited to, changing market conditions, Product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements.
    • The photographs and images of products included on the Website and Services (as defined in the Website Terms of Use) have been portrayed as accurately as possible; however, the settings and specifications of the Client's viewing device or display could affect the accuracy of the colours of Products portrayed. The information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.
    • Sause reserves the right at any time to limit quantities and/or type of Products available from the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product.
    • The maximum number of pieces for each Product that may be included by the Client in the order proposal is five pieces.
    • Sause shall not be liable for errors occurring as a result of a failure of the Client’s connection to the Website.

  4. Price

    • The prices of the Products are indicated on the Website in Indian Rupees and are exclusive of all applicable taxes and any applicable surcharges. Sause charges state, local and central taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. The sales tax will be calculated based on the shipping address. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.
    • Sause regularly verifies that prices of the Products displayed on the Website are correct; however, Sause cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, Sause reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been made. In such circumstances, Sause shall offer the Client the opportunity to purchase the Product at the correct price. If the Client has already been charged for the purchase and the order is cancelled prior to delivery, Sause will issue a credit to Client's original form of payment.
    • Sause offers price adjustments for online purchases on first markdown only. Specifically, if a Product has been reduced from its full price, Sause will credit the Client the difference. A price adjustment request must be made within ten (10) days of the order date for the price adjustment to be honoured. The Client must contact Sause by sending an email support@hosause.com. Sause will refund the adjusted amount in the original form of payment.

  5. Execution of the Contract

    • The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an invitation to treat by Sause.
    • Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to the delivery charges, the return policy and the privacy policy statement), along with these General Conditions.
    • To purchase a Product, Client must (i) include the selected Product in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to Sause through the Website.
    • Sending of the order constitutes an offer to purchase the selected Product, regulated under these General Conditions and binding for the Client (with no prejudice to the return policy under Section 10). The sending of the order proposal by the Client obligates the Client to pay the price of the ordered Product(s) if the order is accepted and confirmed by Sause.
    • Any error/change in data entered by the Client in the order proposal may be corrected by the Client by following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Bag”).
    • Without prejudice to the use of data described in the Privacy Policy statement, the order proposal and the Client’s data related to that order proposal may be kept by Sause for the period required by applicable legislation. On the base of Sause’s legitimate interest, we can use personal data provided by You to make a purchase as a Guest to make a classification of our Guest profiles with reference to the amount of the purchases, purchases frequency, number and type of product purchased, country of billing and shipping, returns made.
    • An order proposal may be refused by Sause prior to acceptance and confirmation of the order by Sause at its sole discretion, including but not limited to the following circumstances:
      • the Products are not available (with no prejudice to the provision set out under Sections 3.3 and 5.9); or
      • reported, or suspected, fraudulent or illegal activities, including suspected purchases for resale or commercial purposes; or
      • the Client has not fulfilled his/her obligations with respect to a prior contract executed with Sause.
    • The contract between Sause and the Client is executed upon receipt by the Client of the acceptance and confirmation by Sause of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by Sause shall be sent to the Client via e-mail at the address provided by the Client in the order proposal ("Order Confirmation").
    • In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case, the order proposal will be cancelled or partially accepted only as to the available Products. In case of partial acceptance, the Client shall be charged only the price of the available Products.
    • The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the return policy, the address to which complaints may be addressed, information on support services and on existing commercial terms.

  6. Method of payment

    • Payment of the price of the Products included in the order proposal and the relevant taxes, fees and delivery charges shall be paid by the Client by credit card, debit card, PayPal, or other means acceptable to Sause.
    • Sause currently accepts payments made with the following methods of payment:
      • Visa
      • MasterCard
      • American Express
      • PayPal
      • Amex Card

    • The transactions will be charged to the Client’s selected form of payment only after:

      • the payment method has been verified;
      • the authorization to charge the payment method has been received from the issuer or processor of the payment method used by the Client;
      • the availability of the Product has been confirmed by Sause; and
      • the order is ready to be shipped,
    • In the event that, for any reason, it is impossible to charge the amount due by the Client prior to acceptance and confirmation of the order by Sause, the contract will not be executed, and the order will be cancelled.

  7. Transport and Delivery

    • Products will be delivered to the address specified by the Client in the order proposal. In some circumstances and in its absolute discretion, Sause may require the signature of the Client (or of a nominated adult representative) at the time of delivery. In addition, Sause cannot be held responsible for unanticipated delivery delays beyond Sause’ control.
    • For each order, Sause shall invoice the Products by e-mail or by mail to the Client, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
    • Unless otherwise specified by Sause from time to time, delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
    • All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. To estimate the total delivery time for a purchase, please allow up to two business days from the order date to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.
    • The purchased Product(s) shall be delivered by a carrier selected by Sause (hereinafter, “Carrier”).
    • Product(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. Sause recommends reviewing the order details on the order review page before submitting an order proposal, or in the order confirmation email that is sent to the Client shortly after the order is placed.
    • The delivery time may vary depending on the destination pin code and location. Same day deliveries cannot be made. Same day delivery service is available on Product(s) in the order that are immediately available for shipment within Salem, Tamil Nadu only. If the Client is unsure as to whether the applicable shipping address is an eligible Salem, Tamil Nadu address, please contact Sause at .com for confirmation. Products(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment.
    • Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered within 30 (thirty) days from the date of the Order Confirmation (except in the event that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term, the Client (by sending an e-mail to the e-mail address support@hosause.com) shall provide Sause with a further ten (10) days to deliver the Product; provided that, in case of failure to comply with such term after receipt of the specified notice, the Client’s remedies shall be limited exclusively to termination of the contract and refund of payment received.
    • At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify:
      • that the number of items being delivered corresponds to that indicated in their shipping confirmation email; and
      • that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
    • Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Carrier’s delivery receipt. Except to the extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel.

  8. Shipping and Delivery Confirmation

    • Sause shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.

  9. Wrapping or Packaging

    • Products purchased from the Website are delivered with the Sause standard packaging.

  10. Returns

    • For online purchases, Sause will accept Products in their original condition for a refund of the purchase price when accompanied by the original invoice.
    • Full-price products must be returned within 30 days from the date of delivery by mail. Refunds will be submitted once the return has been received and processed at the warehouse. 
    • Corporate gifts must be returned exclusively to hosause.com within 10 days from the date of delivery.
    • Any Product that has been worn, used, altered or damaged will not be accepted. All Products are shipped with a return tag attached. Returns on these specific Products will only be honoured if the label remains intact.
    • To the maximum extent permissible under applicable law, Sause reserves the right to refuse return of any Product that does not meet the above return requirements in Sause’s sole discretion.
    • Merchandise returned to hosause.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once the Client’s payment method has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
    • Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
    • All items shipped for a refund must match those identified at the time of return request.

  11. Exchanges

    • hosause.com cannot accommodate automatic exchanges at this time. The Client must return the original Product that the Client wishes to exchange for a refund using the procedure described in Section 10 above. A new order can then be placed on the Website for the exchange item. Please note that new orders are subject to merchandise availability. Sause will inform the Client if Sause is unable to fulfil the new order.

  12. Lack of Conformity

    • If a Product sold by Sause has manufacturing defects or in any case of alleged lack of conformity of Products sold by Sause, the Client must immediately contact Sause Client Services by email to support@hosause.com, or by ordinary mail to the following address: 
      • No. 45 Pulikuthi Main Road, 636 006, Salem, Tamil Nadu, India.
      • +91 6382-050482
    • In the event that the Client seeks to have the Product repaired or replaced due to lack of conformity pursuant to this Section 12, delivery costs for returning the Product to be repaired or replaced shall be borne by Sause, as well as any costs related to the delivery to the Client of the repaired or replaced Product.

  13. Guarantee of Authenticity and Intellectual Property Rights

    • Sause guarantees the authenticity of all Products purchased on the Website. Products bearing the Sause trademark are produced with materials, are manufactured by artisans, and are all rigorously and fully MADE IN INDIA.
    • The “Sause” trademark, the set of figurative and and/or shape marks present in the Products, the relevant accessories and/or packaging, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the brand House of Sause belonging to AHA Enterprises.

  14. Applicable Law and Construction; Jurisdiction; Arbitration

    • These General Conditions and, therefore, the Contracts executed with the Clients, are governed by and must be interpreted in accordance with the laws of India without regard to its conflict of law’s provisions or choice of law rules. The General Conditions shall not be subject to the United Nations Convention on Contracts for the International Sale of Goods.
    • To the maximum extent permissible by applicable law, any claim, dispute, or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including, but not limited to, statutory, common law, intentional tort and equitable claims) arising from or relating to the Products, the interpretation or application of these General Conditions or the breach, termination or validity thereof, and/or the relationships which result from these General Conditions (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto) (collectively, a "Claim") WILL BE RESOLVED, UPON THE ELECTION OF SAUSE, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. Arbitration is a process established by law that allows parties to a transaction to agree to resolve their disputes by an independent arbitrator, rather than by a judge. If arbitration is chosen, it will be conducted pursuant to the Rules of the Indian Arbitration Council. If arbitration is not chosen, the Claim shall be submitted to the exclusive jurisdiction of the state court in the State of Tamil Nadu, India. If arbitration is chosen by Sause with respect to a Claim, neither Sause nor Client will have the right to litigate that Claim in court. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to Sause for the sale of Products will be exclusively litigated in court rather than through arbitration.
    • In the event of any Claim, the prevailing party shall be entitled to additionally recover reasonable legal expenses and costs, including attorney’s fees, from the other party.
    • The headings used in these General Conditions are for reference purposes only and do not have contractual or binding effect.
    • If any provision herein is held invalid or unenforceable for any reason, the remaining provisions of these General Conditions will not be affected. In such event, the invalid or unenforceable provision will be replaced by a provision that comes closest to the original intent of the invalid or unenforceable provision or will be modified to conform to the most expansive permissible reading under the law consistent with the intention of the invalid or unenforceable provision.
    • The terms and conditions set forth herein constitute the entire agreement and understanding between the Client and Sause with respect to the subject matter set forth herein and supersede all prior or contemporaneous communications or proposals, whether written or oral, and supersede all contrary representations contained on the Website, including but not limited to any statements of policy or answers to frequently asked questions.
    • Sause’s waiver of any provision of these General Conditions, failure to insist on strict performance of any term herein or failure to take advantage of any of its rights with respect to these Terms of Sale will not operate to excuse performance or waive any such right to require strict performance at any future time.

  15. Warranty

    • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS SOLD THROUGH THE WEBSITE ARE SOLD "AS IS" WITH NO WARRANTIES EXCEPT AS STATED IN LIMITED WARRANTY CARDS AND BOOKLETS ACCOMPANYING SPECIFIC PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAUSE HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE, ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES.
    • Client acknowledges that no employee of Sause is authorized to make any representation or warranty on behalf of Sause that is not in these General Conditions. Sause also makes no warranties to the Client with regard to the applicability of all laws and regulations affecting, without limitation the manufacture, performance, sale, packaging and labelling of the Products which are in force within the Client’s territory.

  16. Limitation of Liability

    • THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY ARE VALID AND ENFORCEABLE TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW; HOWEVER, SOME OTHER JURISDICTIONS DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO THE CLIENT.
    • TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SAUSE WILL NOT BE LIABLE FOR: (A) ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS, REVENUES OR SAVINGS, INCLUDING IN THE EVENT THAT SAUSE HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE, IN EACH CASE, WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; OR (B) ANY CLAIMS, DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY THIRD PARTY.
    • TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, NOTHING IN THESE GENERAL CONDITIONS SHALL EXCLUDE OR LIMIT (I) SAUSE’S LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM SAUSE’S NEGLIGENCE; (II) SAUSE’S LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
    • Sause will not be responsible for, and no liability shall result to Sause for any delays in delivery or in performance which result from any circumstances beyond Sause’s reasonable control, including, but not limited to, Product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labour problems, acts of war, terrorism, embargo, acts of God or acts or laws of any government or agency. Any shipping dates or delivery dates represented by Sause are estimates only.

  17. Contact us

    • For further information and assistance with the Website or on the methods of purchase online, the Client may contact Sause by mail, telephone or email, as set forth below:
    • No. 45 Pulikuthi Main Road,
      636 006, Salem, Tamil Nadu- India.
    • support@hosause.com
    • +91 6382-050482