Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

• For online purchases, Sause will accept Products in their original condition for a refund of the purchase price when accompanied by the original invoice.
• Full-price products must be returned within 30 days from the date of delivery by mail. Refunds will be submitted once the return has been received and processed at the warehouse.
• Corporate gifts must be returned exclusively to hosause.com within 10 days from the date of delivery.
• Any Product that has been worn, used, altered or damaged will not be accepted. All Products are shipped with a return tag attached. Returns on these specific Products will only be honoured if the label remains intact.
• To the maximum extent permissible under applicable law, Sause reserves the right to refuse return of any Product that does not meet the above return requirements in Sause’s sole discretion.
• Merchandise returned to hosause.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once the Client’s payment method has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
• Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
• All items shipped for a refund must match those identified at the time of return request.

hosause.com cannot accommodate automatic exchanges at this time. The Client must return the original Product that the Client wishes to exchange for a refund using the procedure described above. A new order can then be placed on the Website for the exchange item. Please note that new orders are subject to merchandise availability. Sause will inform the Client if Sause is unable to fulfil the new order.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.